Returns
At Matheny Fire Parts, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out, so we've designed a hassle-free return policy:
• 30-Day Return Window: You can return most new, unused items within 30 days of the delivery date for a full refund or exchange.
• No Restocking Fees (in most cases): We do not charge restocking fees on most returns. However, a restocking fee of up to 20% may apply to certain items.
• Quick Refunds: We process refunds promptly, typically within 3-5 business days of receiving the returned item.
How to Initiate a Return:
• Contact Us: Contact our customer service team to request a Return Merchandise Authorization (RMA) number. You can reach us by email at info@MathenyFireParts.com.
• Pack and Ship: Securely pack the item in its original packaging, including all accessories and documentation. If you received a prepaid return label, affix it to the package. If not, you will be responsible for return shipping costs.
• Track Your Return: We recommend using a trackable shipping method to ensure your return reaches us.
Important Notes:
• Special Orders: Special order items are non-returnable.
• Installed or Modified Items: Items that have been installed or modified cannot be returned.
• Restocking Fees: While most returns are free of restocking fees, certain items may be subject to a restocking fee of up to 20%. This fee will be deducted from your refund amount.
• International Returns: International returns are accepted, but customers are responsible for return shipping costs and any applicable customs fees.
Refund Process:
Refunds will be processed to the original payment method within 3-5 business days of receiving the returned item. Please allow additional time for your bank to process the refund. A copy of your original invoice or packing slip should be included with your return to help expedite the credit process.
How do I return a core?
Matheny Fire Parts offers core returns for eligible items to provide additional value to our customers. Please follow these guidelines for a smooth return process:
1. Contact Us: Before returning your core, contact our customer service team to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.
2. Eligibility: Cores must meet the following criteria for credit:
• Like-for-like: The core must be the same type and model as the originally purchased part with no core substitutes.
• Normal Wear and Tear: Only cores with normal wear and tear will be accepted. Cores with cracked housings, broken shafts, or broken major components are ineligible for credit.
• Drained of Fluids: To prevent environmental hazards during shipping, cores must be completely drained of all internal fluids. Failure to do so will result in a $100 handling charge.
• Reasonably Clean: Cores should be reasonably cleaned of exterior oil, grease, and dirt.
3. Packaging:
• Wrap in Plastic: Wrap the core in plastic (a garbage bag is acceptable) to prevent any residual fluid leakage.
• Original Packaging: Repack the core in the original box the replacement part was received in for proper identification.
• Secure Packaging: Fill empty space in the box with paper or scrap cardboard to prevent shifting during transit.
• Include Packing List: Enclose A copy of your original invoice or packing slip inside the box, please mark on this paperwork "CORE RETURN".
• Seal and Label: Securely tape the package and clearly mark the outside with "CORE RETURN" in large lettering.
4. Shipping:
• Trackable Shipping: Use a shipping carrier that provides package tracking. This helps to avoid disputes and provides a record of the return date.
• Return Shipping Costs: You are responsible for the cost of return shipping.
5. Credit Processing:
• Processing Time: Please allow up to 45 days for your credit to be processed.
• Refund Method: Your credit will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer service team.
Disclaimer
Matheny Fire Parts reserves the right to modify or amend this return policy at any time without prior notice.