Frequently Asked Questions

How do I contact Matheny Fire Parts? You can email us info@MathenyFireParts.com or go to the contact us page.
Will this part fit my truck? We want to ensure you get the right part for your truck. Here's how we can help:

• Part Numbers: If you know the exact part number you need, search for it directly on our website. This is often the most reliable way to find the right fit.
• Contact Our Experts: If you're unsure about fitment, our knowledgeable customer service team is here to help. Contact us and we can verify your truck's information with our extensive product database to confirm compatibility. Please be sure to provide Truck Make, Truck Model, Truck Serial Number

Important Note: While we strive to provide accurate fitment information, the final responsibility for ensuring a part fits your truck rests with you, the customer. If you have any doubts, we strongly recommend consulting with a qualified mechanic or technician.
Can't find the part you need? Let us help! We have a vast inventory of truck parts, but if you can't find the exact item you're looking for, don't worry! We have resources to help:

• Superseded Part Numbers: Part numbers often change over time. Contact us with the part number you have, and we'll check for superseded or updated versions.
• OEM to Aftermarket Cross-Reference: We can cross-reference OEM part numbers to find compatible aftermarket alternatives.
• Hard-to-Find Parts: Our team specializes in sourcing hard-to-find parts. Let us know what you need, and we'll do our best to locate it.
• Don't see the part you're looking for? No problem! Our inventory is extensive, and we can often source parts not listed on the website. Contact us with your part details, and we'll help you find it.
Do you sell OEM or aftermarket parts? We offer both genuine OEM (Original Equipment Manufacturer) parts and high-quality aftermarket parts, ensuring you have options to meet your needs and budget. The manufactuer for all parts are clearly labeled on our website, so you can easily identify the type of part you're purchasing. If you need assistance finding a specific part or have questions about compatibility, our expert team is here to help.
Do you offer warranties on your parts? All parts we sell are backed by their manufacturer's standard warranty. You can file a claim directly with the manufacturer or contact us for assistance. For details on specific warranty terms and conditions, please refer to the manufacturer's documentation.
Can I track my order? Absolutely! Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your delivery.
Do you offer discounts for bulk orders or commercial accounts? Yes, we offer special pricing and discounts for bulk orders and commercial accounts. Contact us for more information.
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for online orders.
Do you Accept International Orders? Yes! We ship internationally. Our website accepts international orders, including the shipping costs for shipping via incoterms DAP (you will be responsible for any local duties or taxes).
Visit the International Orders page for further detail or email requests to info@MathenyFireParts.com
What is your Return/Refund Policy? Click here to view our Returns and Refund Policy
Do you collect Sales Tax? We currently collect sales tax in the following states: Florida (FL), Kansas (KS), Maryland (MD), Ohio (OH), Pennsylvania (PA), Virginia (VA), and West Virginia (WV).

If you are exempt from sales tax, please email your sales tax exemption certificate to info@MathenyFireParts.com or contact us directly. Once we receive and verify your exemption, we will update your account on MathenyFireParts.com to reflect your tax-exempt status.
How do I return a core?

Matheny Fire Parts offers core returns for eligible items to provide additional value to our customers. Please follow these guidelines for a smooth return process:


1. Contact Us: Before returning your core, contact our customer service team to receive a Return Merchandise Authorization (RMA) number and the correct return shipping address.


2. Eligibility: Cores must meet the following criteria for credit:

• Like-for-like: The core must be the same type and model as the originally purchased part with no core substitutes.

• Normal Wear and Tear: Only cores with normal wear and tear will be accepted. Cores with cracked housings, broken shafts, or broken major components are ineligible for credit.

• Drained of Fluids: To prevent environmental hazards during shipping, cores must be completely drained of all internal fluids. Failure to do so will result in a $100 handling charge.

• Reasonably Clean: Cores should be reasonably cleaned of exterior oil, grease, and dirt.


3. Packaging:

• Wrap in Plastic: Wrap the core in plastic (a garbage bag is acceptable) to prevent any residual fluid leakage.

• Original Packaging: Repack the core in the original box the replacement part was received in for proper identification.

• Secure Packaging: Fill empty space in the box with paper or scrap cardboard to prevent shifting during transit.

• Include Packing List: Enclose A copy of your original invoice or packing slip inside the box, please mark on this paperwork "CORE RETURN".

• Seal and Label: Securely tape the package and clearly mark the outside with "CORE RETURN" in large lettering.


4. Shipping:

• Trackable Shipping: Use a shipping carrier that provides package tracking. This helps to avoid disputes and provides a record of the return date.

• Return Shipping Costs: You are responsible for the cost of return shipping.


5. Credit Processing:

• Processing Time: Please allow up to 45 days for your credit to be processed.

• Refund Method: Your credit will be issued to the original payment method used for the purchase.
Where can I find your Terms and Conditions? Click here to view our Terms and Conditions
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